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Privacy Policy

At Rich Aromas, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard the information you provide when using our website.

Information We Collect

When you place an order, create an account, or contact us, we may collect certain personal details including:
  • Name
  • Email address
  • Billing and shipping address
  • Phone number
  • Payment details (processed securely through our payment partners)
  • Any other information you voluntarily provide
This information is necessary for processing orders, delivering products, and providing customer support.

How We Use Your Information

We use the information collected for the following purposes:
  • To process and fulfill your orders
  • To communicate order confirmations, shipping updates, or customer support responses
  • To manage and maintain your account
  • To improve our website, products, and services
  • To send updates, promotional offers, or newsletters (only if you choose to receive them)
You may unsubscribe from promotional communications at any time by clicking the unsubscribe link in the email or contacting us directly.

Information Sharing and Disclosure

We respect your privacy and do not sell, rent, or trade your personal information to third parties for their marketing purposes.
Your information may only be shared with trusted third-party service providers such as:
  • Payment processors
  • Shipping and logistics partners
  • Website hosting and technical service providers
These parties are obligated to keep your information secure and confidential.

Data Security

We implement appropriate security measures including encryption, secure servers, and access controls to protect your personal information from unauthorized access, misuse, or disclosure.
While we strive to protect your information, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Cookies and Website Tracking

Our website may use cookies and similar technologies to enhance your browsing experience. These cookies help us:
  • Remember your preferences
  • Maintain your session
  • Improve website functionality
  • Provide location-based features such as currency display
You can adjust your browser settings to refuse cookies if you prefer.

Communications and Notifications

If you provide your contact details, we may send order updates, important notifications, or occasional promotional messages. You can opt out of marketing communications at any time.
If you subscribe to SMS notifications, you agree to receive messages related to orders, updates, or promotions. You may unsubscribe by replying STOP.

Third-Party Services

Our website may use third-party tools and services such as payment gateways, analytics providers, or shipping companies. These providers may process limited information necessary to perform their services.

Your Consent

By using our website, you agree to the collection and use of your information as described in this Privacy Policy.

Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with the updated effective date.

For return or claim requests, please contact us at info@richaromas.in.