We are committed to delivering products in perfect condition and in accordance with your confirmed order. While we maintain strict quality and dispatch controls, returns, refunds, or replacements may be considered under the specific circumstances outlined below.
A return, refund, or replacement may be considered if:
All orders, regardless of quantity or order type (retail, bulk, B2B, or wholesale), are not eligible for return unless they meet the conditions listed above.
To ensure timely resolution, any issue must be reported:
Requests received beyond this timeframe may not qualify for review.
To initiate a claim, the following documentation is required:
Providing complete documentation helps us assess claims efficiently and ensures transparency in the process.
Returns must be approved in writing by our team prior to dispatch.
Items returned without prior authorization may not be accepted or processed.
To qualify for a refund or replacement:
Due to the sensitive and hygienic nature of aromatic ingredients, opened or partially used products are generally not eligible for return unless a manufacturing defect is verified upon inspection.
Upon verification and inspection of the returned product, we may:
Approved refunds will be processed within 7–8 business days after inspection and
For return or claim requests, please contact us at info@richaromas.in.
